PokerStars to Host Ideas Forum With Players at EPT Barcelona, but Will They Listen?
7 years ago02 Sep
There was one a time when the worldâs largest poker site was truly a partnership between management and its players. Back in those days, PokerStars operated in perfect synergy with the poker community. Ideas were shared, concerns were listened to, and everyone was happy. It was a thing of beauty.
Sadly, this grand tradition has been abandoned since âStarsâ purchase by the Amaya Gaming corporation. Thatâs why itâs so surprising to see that Amaya decided to convene an âIdeas Hubâ at the 2016 EPT Barcelona.
Cynical? You bet.
Unfortunately, itâs impossible at this point to eye roll when Amaya asks for player feedback. While the company may want to pay lip service to customer service â the minimum in can do to maintain the brand - its actions speak louder than words. And Amayaâs stewardship of PokerStars reads like a very long list of insults to players.
Thatâs why this seems more like it was a publicity stunt than anything else. But on the off chance that is wasnât, below is a breakdown of some the topics that were listed for discussion, with some ideas for how Amaya can actually make changes that players want to see â and even right some of the past wrongs against the community from the past two years.
Poker, Casino & Sportsbook â Share your ideas for new games and/or features
The most amazing part of this topic is the fact that Amaya even bothered to put the word âpokerâ in there next to âcasino & sportsbookâ.
After erasing a yearâs worth of player rewards by removing SuperNova Elite without warning (something the company infamously said they âcould have done moreâ to inform players about), raising rake over and over again, and working hard to move players to the unbeatable Spin & Go games, itâs hard to believe Amaya even wants anyone to actually play poker on PokerStars.
In fact, you might think poker is only being remembered by Amaya at all because it continues to cannibalize their âcasino & sportsbookâ offerings. An idea for a new feature? Bring back the poker player friendly PokerStars of old â the one that put poker and poker players first.
VIP Store
Where to even begin with this one?
For starters, Amaya might start by making good on the two-year reward system for SuperNova VIPâs. Beyond that, it could consider removing the cap to its rakeback rewards that was recently instituted.
Another thought might be letting some of the money saved by eliminating the top tier of the rewards program trickle down to the players. While rewards are stripped away, the promotions that were supposed to come to replace them have largely failed to materialize. And while itâs nice to see huge sports stars like Ronaldo involved in bringing new players to the site, itâs not nearly as nice as providing loyal customers with a few perks here and there.
âGeneral Ideasâ
Yes, this was actually a category listed for discussion.
On this point, there is no doubt that in general Amaya should consider returning PokerStars back to the player friendly place that it once was. To be clear - no one is begrudging them the right to change the model. Changes can be made to reflect the realities of a changing poker community.
However, what should not have changed is the commitment to a transparent line of communication, quality customer service, and dedication to maintaining PokerStarsâ reputation as the worldâs best place to play online poker.
Sadly, the numerous removal of benefits, communication problems, and general sense that Amaya is more concerned with turning PokerStars into just another online casino where you can also play poker has had the opposite effect.
Conclusion
If you detect a slight undertone of frustration to my suggestions, you would be correct.
Honestly, I donât think there is any chance that Amaya will listen to any suggestions made by players during these sessions at the EPT Barcelona. Itâs been obvious for a long time now that player concerns are falling by the wayside, increasingly irrelevant to the operational decisions being made.
Thatâs why I wouldnât hold my breath for any of the âdiscussionsâ with players during these meetings to amount to anything more than another round of listening that will end with no action for the poker community.
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