Software Issues at Ignition Poker Frustrate Players

Poker players at Ignition Casino are becoming increasingly incensed at the seemingly constant disconnection problems at the poker room as of late.

Both cash games and tournaments are affected to the point where it is practically useless to log on and play, according to posters at 2 + 2. The tables seem to freeze up on a regular basis, timing out players who invariably lose any money or chips risked in the current hand to those players who have the good fortune not to experience the software issues for the moment.

"Dude if Ignition doesn’t fix their POS software I'm going to leave the site and never return," posted a frustrated 'DeepStack bMAC.' "It's getting absolutely absurd. In 20 minutes my tables have frozen up 5 times. It's to the point that risking money in a pot is -EV regardless of the players at the table because the software will freeze and time you out mid pot."

Getting Worse

Those sentiments were echoed by a number of players, including this author who can attest to the disconnection problems first-hand. The software issues have been ongoing for at least the last couple of weeks and the problem seems to be getting worse instead of better.

Back on May 20, 'Rich Checkmaker' informed fellow online forum posters that he he was "kicked off my tables. ignition is crap."

Ignition honchos have acknowledged the problem and posted this message on Facebook on June 2:

"We’ve recently been experiencing software issues that are impacting some of our players’ game play. We’re aware of the issue and are working diligently in getting it resolved as quickly as possible. We’re sorry for any inconvenience this may cause you and thank you for your understanding."

Players have reported receiving free tournament tickets after voicing their complaints to Ignition support. However, what good is a tourney ticket when the same problems continue?

Quick Seat Quagmire

Some have surmised that the problems began when Ignition revamped their cash game lobby to that of the "Quick Seat" variety back in April. Players can no longer scan the cash game lobby and choose which table to join and are instead asked to request their game type, the limit format, and the maximum number of seats at the table.

Players are then whisked to the table of their choosing among those choices, many times finding themselves alone. We can debate the merits of the quick seat format and how it is supposed to protect recreational players from being hunted by sharks.

However, anonymous tables already alleviated the bum-hunting issue, so this quick seating silliness is just another cause for frustration among players. Coupled with the disconnection problems, a good number of Ignition players have apparently reached their boiling point and have already or perhaps will soon look at their hole cards elsewhere unless the poker room can quickly right the ship.

"Me and my 2 friends both play on here," commented 'Shawn M Michael' in response to Ignition's Facebook post acknowledging the software issues. "We were so pissed thinking about cashing out and playing somewhere else."